The Face Behind
Direct Appliance Repairs
I am not a call centre or a franchise — I am a local sole trader who has been repairing and installing domestic appliances across Ashford, Kent and surrounding areas for over nine years. When you call, you speak directly to me. When I arrive, it is me at your door.
Why I Started Direct Appliance Repairs
I started Direct Appliance Repairs back in 2015 after spending years working in the appliance industry and seeing too many homeowners in Kent being overcharged or pushed into buying new machines when a simple repair would do.
I decided to do things differently — offering honest, straightforward domestic appliance repairs at fair prices, with no hidden fees or pressure selling. As a sole trader, every job is personal.
I take the time to properly diagnose the fault, explain the repair in plain English, and fix it right the first time. Over the past nine years I have built a loyal customer base across Ashford, Tenterden, Folkestone and all surrounding areas through word of mouth, repeat business, and treating every home like it was my own.
Credentials & Qualifications
Peace of mind comes from knowing who is in your home. Here is what sets me apart as your local appliance engineer.
Fully Insured
Full public liability insurance for complete peace of mind in every home we visit.
Qualified Engineer
Trained and experienced in domestic appliance repair across all major brands and models.
9+ Years Experience
Over nine years repairing and installing appliances across Ashford, Kent and surrounding areas.
Parts in the Van
150+ common spare parts carried for faster first-visit repairs on washing machines, ovens and dishwashers.
My Promise to Every Customer
No corporate policies. No scripted calls. Just four simple commitments I make to everyone who books a repair or installation.
Honest Diagnosis
If your appliance is beyond economical repair, I will tell you straight — no pressure to buy something you do not need.
Fair, Transparent Pricing
A competitive call-out fee that includes diagnosis. If you proceed, it is absorbed into the repair cost. No hidden charges, ever.
Turn Up When Promised
I give you a time slot and I stick to it. I always call 30 minutes before arrival so you are never left waiting around.
Fix It Right First Time
I carry the parts, tools and knowledge to complete most domestic appliance repairs on the first visit across Kent.
Every Major Domestic Appliance Brand
Whatever brand is in your kitchen or utility room, I have the training, tools and parts to repair it properly.
I Cover Ashford, Kent and All Surrounding Towns
Based in Ashford, I regularly travel to Tenterden, Folkestone, Hythe, New Romney, Dymchurch, Biddenden, Charing, Pluckley, Bethersden, Wye, Great Chart and every village in between for appliance repairs and installations.
Want to Know More Before You Book?
Just give me a call. I am happy to answer questions about your appliance, explain what a repair might involve, or help you decide whether to repair or replace — no obligation at all.